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Shipping & Return Policy

Shipping Policy

For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 3-5 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. MOMAI CREATIONS is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3-5 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 8999694871 or support@uvplus.in

Return & Exchange Policy

We want you to be completely satisfied with your purchase from UV Plus. If you are not happy with your purchase, you can return it within 5 days of receiving it by sending us a mail on support@uvplus.in. We will offer a full refund of the product. We do not provide replacement or exchange for our products. The product must be in its original condition with all packaging and tags intact. To initiate the return process, please contact our customer service team. If you have any queries regarding returns or exchanges, please feel free to contact us on support@uvplus.in.

 

The buyer needs to raise the refund request within five (5) days from the date of delivery, complying with the “General Guidelines” stated below. If the product being returned is not in accordance with the below-mentioned parameters, then Buyer shall not be entitled to any refund of money from the Seller. Refund to the return request will either be in the form of Store Credits in case of cash on delivery payment mode or through NEFT bank transfer or any other mode of payment in case of online payment at MOMAI CREATIONS discretion. Please note that in case of refund for reasons other than the following, the Buyer will be liable to bear Shipping Charges (predetermined by UV plus) and the amount would be deducted during the refund process or from their subsequent orders.

 

General Guidelines for Return & Refund:

 

This program will come into force if the following situation(s) arises.

  • Item was defective (manufacturing defect);

  • Item was damaged during the Shipping;

  • Products was / were missing, Wrong item was sent by the Seller, Product not as per the description given by the Seller;

Once Buyer has raised a return request by contacting us, the Seller, upon receiving the returned item(s), shall verify the same and initiate the refund process of the products.

Following products shall not be eligible for this program:

  • Damages due to misuse of product;

  • Any consumable item which has been used/washed/consumed;

  • Products with tampered or missing serial/UPC numbers;

  • Any damage/defect which are not covered under the manufacturer’s warranty;

  • Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered;

 

In case any buyer fails to take delivery after placing order. In this case, buyer shall not be entitled to refund.  Although seller can choose to refund or redelivery of such order, but in that case, buyer need to bear all additional costs of logistics and delivery or any other costs which seller has incurred towards any other expenses for such failed delivery due to buyer.

 

Cancellation Policy:

Any cancellations can be processed within 24 Hours of placing the orders, by writing to us on support@uvplus.in. Refund for cancelled orders will be processed to the original mode of payment with 5-10 working days. 

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